Completion notice appeal

Non-Domestic Completion Notices are sent by your local council. They are issued when a newly constructed building (or existing building that has been split or merged) is considered complete for non-domestic business rates. If you are unhappy with the date set you can appeal to us. This service is free.

This page explains how the appeal process works and provides resources for each stage.

The appeal process

If you would like to appeal the decision made by your local council, please first review the step-by-step process below.

There are also some helpful Frequently Asked Questions (FAQs) beneath the appeal process.

Understand what an appeal involves

To make an appeal you’ll first need to complete an appeal form and provide information and evidence to support your case. You’ll find details on how to do this below.

You must make the appeal within 4 weeks from the date you received the completion notice. You do not need to contact your council before you appeal.

If your case is accepted, you will then be expected to attend an appeal hearing to present your case to the Valuation Tribunal, who will make the final decision.

The appeal process currently takes about 9 months, from submission of an appeal form to final decision.

The Tribunal is happy to facilitate for you to observe a hearing prior to your own, please see link 4 and find a date and appeal that you are available for and email your request into appeals@valuationtribunal.gov.uk (including hearing date and appeal number of the appeal you wish to observe and we will ensure you are added to the invitation list)

What issues can I appeal?

The date the council say the property is complete.

Complete the appeal form

If you want to appeal, please complete an appeal form. In the appeal form you should explain why the date set by the council is wrong.

The form needs to be completed in one session (there is no option to save a part-completed form).

You will also need to attach a copy of the completion notice to the appeal form.

When completing the appeal form, please be advised after thirty minutes of inactivity, you will be required to restart the form from the beginning as progress cannot be saved.

Appeal registration

We will register your appeal within 10 working days and send you a Notice of Receipt to confirm this has been done. Please read this carefully as it will contain directions confirming what you need to do next.

At this point in the process, we’ll also send you guidance booklets about the appeals process and how to prepare your evidence.

Preparing for the hearing

Once your appeal has been registered both you and the council will have four weeks from the date of the notice to provide further evidence for the appeal. You must send any further evidence to the council and the Tribunal. After the deadline has passed a member of our Clerking Team will review the documentation received from both parties and confirm if the appeal can proceed to a hearing.

If the appeal can proceed to a hearing, we will list it and will aim to provide you with at least 6 weeks’ notice of your hearing date.

During this time, you will need to prepare a rebuttal statement in response to the council’s evidence. Please allow plenty of time to do this.

Attend hearing

Appeals are decided by the Valuation Tribunal panel at the appeal hearing. At the current time, all hearings are conducted remotely using online/audio visual conferencing software.

The tribunal is impartial and independent. The tribunal will listen to both sides before making a decision.

During the hearing:

  • The panel will ask you and the council to present your cases.
  • You will be able to ask questions.
  • You may be asked questions.

We try to make the hearing as informal as we can, and we will try put everyone at ease. However, these are judicial proceedings, so there is some formality.

The decision

The panel will make its decision on the evidence and arguments, bearing in mind what the law (legislation and case law) allows.

Our decision is not normally given at the hearing.

We will send you a decision notice (with reasons) within 1 month of the hearing by your preferred method of communication. If this period is likely to be exceeded, then the clerk to the hearing will contact you with information on when you can expect your decision.

Frequently asked questions

  • For completion notice appeals, the hearing is a free service.

  • Yes. You must carry on paying whilst your appeal is outstanding.

  • No, the Tribunal cannot award costs. People making an appeal have to meet their own costs.

  • The appellant (and/or their representative), a council representative, and usually a panel of two (the senior member and a member), but sometimes a senior member will sit alone. A clerk will also be present.

  • Please click here to view our upcoming hearings. Next, please email appeals@valuationtribunal.gov.uk with the hearing(s) you want to observe. A Tribunal Support Officer will respond to you with more information.

     

  • There are a number of companies that may assist you and provide a rating advisor. Please make sure you are fully aware of any costs and conditions involved before signing up.

  • Yes, to the Upper Tribunal (Lands Chamber) within 4 weeks of the decision being issued.

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