Formal Complaints Form

The formal administrative complaints process can only be used to complain about the administration carried out by the VTS offices and our staff.  This means the processes before and after a Tribunal hearing.

Please note: The formal administrative complaints process cannot be used if you disagree with the decision the Tribunal makes. This is a judicial matter that the VTS has no power to change.  You can find out more about this in our guidance booklets.  Additionally, the VTS cannot consider any grievances or complaints you have with your local council or the Valuation Office Agency (VOA), these should be addressed directly with the relevant organisation.

All information provided about the administrative complaint will need to be as accurate as possible. This will help us to trace your appeal or the incident quickly.

Please complete the online form below to submit your formal administrative complaint. For further information, please see our Customer and Service Charter and Complaints Policy.

Formal Complaints Form – Form Submitted STEP 1 OF 2

Thank you for letting us know that you are unhappy with the service provided. The matters raised will initially be reviewed by the VTS Complaints team and an acknowledgement issued to you. A member of staff will then contact you to discuss the matters further.

If necessary, your complaint will be referred to the Director of Operations and Development who will investigate and issue a full response within one month.

Thank you for your patience.

Kind regards,
VTS Head office

What is the nature of your complaint?

If your complaint is about an issue not listed above, please contact us on complaints@valuationtribunal.gov.uk so that we can investigate and address your complaint as quickly as possible.

We are sorry that it has taken a long time to list your appeal. The Tribunal is simultaneously managing a backlog of appeals, caused by COVID-19, with new appeal receipts and are listing appeals as soon as possible.

Please can you provide us with further information and a member of staff will contact you to discuss this further:

We are sorry that you feel you are prevented from making an appeal. Before we can register an appeal, we would normally require the Respondent’s decision which would outline your explicit appeal rights.

Please can you provide us with further information and a member of staff will contact you to discuss this further:

We are sorry that you feel unhappy with the clerk’s conduct. The clerk has a duty to ensure that every case is conducted fairly. They are also responsible for providing advice to the panel which it requires to discharge its functions.

Please can you provide us with further information and a member of staff will contact you to discuss this further:

We are sorry that you are unhappy with the postponement decision.

Please can you provide us with further information and a member of staff will contact you to discuss this further:

Unfortunately the VTS complaints process cannot be used to complain about the Council or the VOA. You must contact the Council or VOA directly if you believe they have acted inappropriately or failed to provide the standard of service expected.

Unfortunately the VTS complaints process cannot be used if you disagree with the conduct of the hearing panel. You may complain to the VTE President about the behaviour of a member or members of the panel (for example if you think they made inappropriate comments or were impolite).

You can send your complaint to president@valuationtribunal.gov.uk

You cannot use the judicial complaints process if your complaint is about the decision made by the panel.

Unfortunately the VTS complaints process cannot be used if you disagree with the judicial decision. In limited circumstances, you may be able to ask the Tribunal to review the decision if there has been an procedural irregularity or an error. You may also appeal to the High Court/Upper Tribunal.

Please refer to the appropriate guidance booklet for more details https://valuationtribunal.gov.uk/guidance-booklets/

Declaration

I have read and understood the Customer Charter and Complaints Policy

I understand that this complaints procedure cannot be used to complain about a judicial decision or seek to get it overturned.

I confirm that what I have told you is accurate and that I agree to provide additional information/documentation if requested.

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