Formal Complaints Form
The formal administrative complaints process can only be used to complain about the administration carried out by the VTS offices and our staff. This means the processes before and after a Tribunal hearing.
Please note: The formal administrative complaints process cannot be used if you disagree with the decision the Tribunal makes. This is a judicial matter that the VTS has no power to change. You can find out more about this in our guidance booklets. Additionally, the VTS cannot consider any grievances or complaints you have with your local council or the Valuation Office Agency (VOA), these should be addressed directly with the relevant organisation.
All information provided about the administrative complaint will need to be as accurate as possible. This will help us to trace your appeal or the incident quickly.
Please complete the online form below to submit your formal administrative complaint. For further information, please see our Customer and Service Charter and Complaints Policy.
Formal Complaints Form – Form Submitted STEP 1 OF 2
Thank you for letting us know that you are unhappy with the service provided. The matters raised will initially be reviewed by the VTS Complaints team and an acknowledgement issued to you. A member of staff will then contact you to discuss the matters further.
If necessary, your complaint will be referred to the Director of Operations and Development who will investigate and issue a full response within one month.
Thank you for your patience.
VTS Head office